Tired consumer
Dear mtn I'm tired of excepting your apologies for inconvenience caused, this is the tenth time I am writing to you. I have returned my upgrade to the mtn store in brackenfell, cape gate... And to my complete disbelief and shock the phone can not be picked up on the system nor be traced. Please I need you to intervene here. And do something... Sick and tired consumer, the cellphone number in question your urgent attention is most appreciated
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Replies (3)
MTN South Africa's replyOfficial
18 Sept 2018, 21:07Thank you for your post.
Please note that the complaint has been to the regional store managers and Summer Sun Trading to confirm if the device was sent back to the MTN Midrand Warehouse. Once Midrand Warehouse confirmed the device is received the term date for cell number *** will be reversed and account credited for the promo fee charged on the August invoice.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Sept 2018, 21:07
Official
Thank you for your post.
Please note that the complaint has been to the regional store managers and Summer Sun Trading to confirm if the device was sent back to the MTN Midrand Warehouse. Once Midrand Warehouse confirmed the device is received the term date for cell number *** will be reversed and account credited for the promo fee charged on the August invoice.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
19 Sept 2018, 09:28Good morning Alice van der merwe
Thank you for your swift response. However I'm still not happy because the issue at hand is not being addressed. I returned the device to the mtn store at Cape gate for which I was provided a receipt. However the device cannot be traced nor is not on the system. So the device could be in Durban, in Kimberly,,? This is the true issue...nobody knows where is the device and by the sound of it neither do you. Alice what am I to do?
's update19 Sept 2018, 09:28
Reviewer Update
Good morning Alice van der merwe
Thank you for your swift response. However I'm still not happy because the issue at hand is not being addressed. I returned the device to the mtn store at Cape gate for which I was provided a receipt. However the device cannot be traced nor is not on the system. So the device could be in Durban, in Kimberly,,? This is the true issue...nobody knows where is the device and by the sound of it neither do you. Alice what am I to do?
MTN South Africa's replyOfficial
02 Oct 2018, 11:12Thank you for your patience for the complaint to be resolved.
The device was received back at the MTN Warehouse.
The term date for cell *** has been reversed. The account has been credited for the 2 months promo fee for the device.
Please visit any MTN store for assistance with the upgrade.
The credit of R500.00 will reflect in 2 days time on the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply02 Oct 2018, 11:12
Official
Thank you for your patience for the complaint to be resolved.
The device was received back at the MTN Warehouse.
The term date for cell *** has been reversed. The account has been credited for the 2 months promo fee for the device.
Please visit any MTN store for assistance with the upgrade.
The credit of R500.00 will reflect in 2 days time on the account.
Kind Regards,
Alice van der Merwe
Best regards,