1 reviews | Active since Nov 2015
Tired and fed up with MTN!
I have taken out a tablet Contract (Samsung tab E) over and above my existing cellphone contract. I have been back at mtn canal walk 6 times since (this was 2 weeks ago) and the sim for the tablet is still not activated ! Not to mention that the first sim I received was the incorrect size, then they said that they cant activate the correct sim until the wrong sim is active. They keep saying they will query it when I am there but they never get back to me! I have dealt with 2 people and both just ignore. I am fed up! Petrol up and down , parking money each time - it has become a joke. Still no activation which I will obviously be billed for when I am not even able to make use of my tab yet! What must a person do to have something done ? Some thing I pay for !! Really dissapointed MTN , I used to think you were the best network and I have been a customer for almost 6 years! Oh and not even calling the activations department helps, because it has been saying there is an error please try again later for all of the 2 weeks I have been trying. I would appreciate omw feedback!!!
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have managed to get the SIM card ending with 2493 active on the network. The SIM card was not registered with RICA.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have managed to get the SIM card ending with 2493 active on the network. The SIM card was not registered with RICA.
Regards
Tim
MTN Complaints Management Team: REQ:***
