SB
Sunette B
1 reviews | Active since Apr 2015
20 Nov 2015, 10:55
Tired
Seriously MTN! I am being harassed by a lawer for 'outstanding' monies I apparently owe you. I have tried many times to get this sorted out as my account is not in arrears. I have even gone so far as to cancel my contract with you (it was not due so I had to pay extra just to cancel) Yet the harrasment keeps on! I have asked for a letter stating that I have no monies outstanding and that I no longer have a contract with you but you dont even have the decency to reply!!!! How hard can it be to just type a letter and send it to me?? How would to like to be threatend everyday and to be harrased all the time??
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MTN South Africa's replyOfficial
22 Nov 2015, 18:11Hello Sunette92,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and send you the paid up letter as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and send you the paid up letter as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply22 Nov 2015, 18:11
Official
Hello Sunette92,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and send you the paid up letter as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and send you the paid up letter as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,