Time to move on...
<p>A few months ago I discovered a monthly subscription charged by MTN on my prepaid account. I tried cancelling it to no avail, again and again. Yet, month after month they still deduct money for this subscription.</p> <p>It is clear that they don't care. Most frustrating mobile network in South Africa!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your number and picked up that all subscriptions on this have been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
Mike
Complaints Management Team
Reference Number: ***7
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your number and picked up that all subscriptions on this have been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
Mike
Complaints Management Team
Reference Number: ***7
Best regards,