JW
John W
1 reviews | Active since Jul 2011
28 Oct 2015, 09:11
Time for another billion rand fine
MTN seem to want their customers to do their jobs for them. They recently started sending me spam. I opted out. They confirmed that I had been removed from their spam distribution list. But they kept sending me spam.<br> <br> When I complained and asked them to stop sending me spam, they tried to tell me that I had to follow certain instructions to actually remove myself from their spam list. Over and above opting out.<br> <br> No. Incorrect. It is your job to rectify this unacceptable situation. I never asked MTN to send me garbage. I followed your opt out procedure. It did not work. Please fix it. And stop sending me unsolicited garbage.
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Replies (1)MTN South Africa's replyOfficial
30 Oct 2015, 11:21Hello Johnsylvan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have opted you out on the system.For the Recharge Promotional Messages kindly use this code should you still receive the Promo SMSES: *130*603# to opt out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have opted you out on the system.For the Recharge Promotional Messages kindly use this code should you still receive the Promo SMSES: *130*603# to opt out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Oct 2015, 11:21
Official
Hello Johnsylvan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have opted you out on the system.For the Recharge Promotional Messages kindly use this code should you still receive the Promo SMSES: *130*603# to opt out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have opted you out on the system.For the Recharge Promotional Messages kindly use this code should you still receive the Promo SMSES: *130*603# to opt out.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
