Time and repair of cell phone, staff attitude.

I took my phone into MTN and was informed this would take a maximum of fourteen days. After fourteen days I was informed it was back at the MTN centre for collection. But, when I arrived, nothing had been done to it. I was then told that they would put it thru as an emergency, five days to fix and not the normal fourteen days. I went into collect after seven days, they could not find my phone, even the service centre could not find it. I was asked who served me, really,.. I had no idea who it was. The only paper work was from my original date I took the phone in. A week later I went back, my phone was ready and I assumed repaired, but it appeared nothing had been done, again. They had no reaction to this issue, just shrugged their shoulders. I informed them they dont care, it had no effect on the staff, they carried on working and ignored me. They said it was the service centre at fault. I assumed that the service centre was part of MTN, how stupid of me to assume this..... I decided to take it to another repair shop. This shop had it fixed in ten minutes. When my contract expires with MTN, its goodbye MTN. Terrible attitude and bad service at MTN Cresta.