ME
Menasia E
1 reviews | Active since Oct 2021
23 Oct 2021, 01:01
****tiest network
To say I'm ****ed off is an understatement. How the **** do you turn a customer away from the store when they advise you that their phone has been lost!? They didn't even block my freaken sim cards!!! I was told by MTN in Cavendish that they cannot assist me as I don't have a proof of purchase, yet my details are on the system. I tried calling, I communicated via Facebook but they just as useless and I sent an email but I got no response. I lost my phone on Tuesday, contacted Mtn and went into store Wednesday and I've been trying to get this sorted ever since as I have insurance. Mtn Facebook even told me that they escalated my issue with sales as they have to send me a proof of purchase to continue with the claim (I am still ****ing waiting for my proof of purchase wtaf!). All I want to do is to cancel my contract right now, have the money I spent on insurance over the past year credited to me because I AM DONE WITH MTN. I've had nothing but endless problems with your ****ty ass network. I better get an update on Monday about my refund on insurance and about closing my contract otherwise I am going to lose my **** 😡.
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Menasia E's updateReviewer Update
27 Oct 2021, 21:37UPDATE: Still no help from insurance and no response to my review. It's funny how I had to tell the Social Media Team that I will be cancelling my contract and they suddenly assisted me with proof of purchase in order to go ahead with my claim. STILL WAITING ON INSURANCE TO GET BACK TO ME!
ME
Menasia E's update27 Oct 2021, 21:37
Reviewer Update
UPDATE: Still no help from insurance and no response to my review. It's funny how I had to tell the Social Media Team that I will be cancelling my contract and they suddenly assisted me with proof of purchase in order to go ahead with my claim. STILL WAITING ON INSURANCE TO GET BACK TO ME!