Thuliswa Bonase

5 days ago I lost my phone, then yesterday I bought a sim card from MTN and proceeded to do a sim swap, it told me to wait 2 to 24 hours before my old number is active, next morning which is today, I called MTN and a lady named Thuliswa Bonase assisted me, I tod her that it's been 24 hours and yet this number (new sim) hasnt swapped to the old one,

I asked her to check on the status of the sim swap by giving her my old number***) and she told me that she can see a sim swap was done and that it was successful and now is active, I asked her what does she mean by that because I'm here with this new sim card that is not yet changed.

She did not seem to understand a word I was saying, she became rude and kept insisting that it's active yet it's not, I then asked for her to kindly transfer me to another consultant, and she refused, told me to call after two hours. I then asked for her name which she also refused to tell me what it was, and she later proceeded to hang up the call.

Thuliswa Bonase is very rude, refuses clients to be transferred to better consultants than her, and she also hangs up on clients. Normally we get asked 'is there anything else I can do for you'. If it wasn't for MTN texting me to rate their service and including her name and surname on the text I would still not know who she is

I'm very miserable and angry