1 reviews | Active since Apr 2019
Thrown to the wolves, no Loyalty! Refusal to do upgrade!
Yesterday I walk into Mtn Somerset mall to upgrade one of our cell numbers, to my surprise MTN changed there system and procedures without any notification to me at all. We then submit our application to upgrade, keep in mind that we have 2 contracts on business with them, and we pay around R2000.00 a month with them, and this is excluding what we spend additional on data ect. Today to my surprise they decline our application as there seems to be something on the credit rating. We have been loyal clients of there's for around 10 years always upgrading and supporting them, we did not ask or request new additional lines we just wanted to extend our current business venture with them and a blunt and blatant NO. 10 years loyal from me all the money spent to them and now we are thrown to the wolves. If this is not disgrace and blatantly MTN saying we dont need you then I dont know. So people of SA, whatch out, as you might think you are loyal to a network but guys, these guys are sharks, be carefull. Mtn you will never in my life get any support from me. I have 104 staff all working for me, and I will ensure within the next 2 days I get all these staff to another network, even if I have to give each person additional airtime but I will ensure that me plus my direct family plus all my staff which is total of around 120 people will now be lost to MTN! South Africa lets teach companies like MTN a lesson, put them out of business, cause without us they dont have a business. We as clients are there business!
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our business unit to please provide feedback. Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our business unit to please provide feedback. Warm Regards,Zanele MazibukoComplaints Management Team
