1 reviews | Active since May 2012
Never in my life have I been so mest around, sent from pillar to post for three months now trying to sort out my Broadband Lite contract.<br> No. ***<br> The account is supposed to provide me with 3 Gigs high speed data per month before it is throttled but for the past three months it has<br> Been throttled continuously.<br> I have sent mails and phoned all the relevant numbers advised to me but I get no response.<br> The last person I was in contact with was a Marklin Naaidoo who now a week later I have not heard from, I leave messages for him to get back<br> To me but they are ignored.<br> I have spent about half an hour on the phone every time I try follow up on this issue, ten minutes of which I spend on the ridiculous self help messages<br> And sometimes as I get through I am cut off.<br> <br> I have five contracts with MTN which I will now be moving to Vodacom or Cell C who now offer to buy out my current contracts with MTN.<br> In addition I will be sending this mail through to the consumer council and Hello Peter.<br> <br> The MTN call centre personnel sound very helpful on the phone but as soon as they hang up they forget about you, they will never contact you back about your issue.
Best regards,
Best regards,
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