DW
Damian W

1 reviews | Active since Mar 2009

23 Jan 2017, 14:23

Threshold reached with performing a RICA

<p>Hi,</p> <p> </p> <p>I'm unable to RICA any SIMS on the MTN network with my ID number, when I called the RICA helpdesk, they informed that their is a RICA threshold for activations and that I will never be able to use my ID number to activate anything on the MTN network again, they asked if I have a passport number available??? (seriously!)</p> <p> </p> <p>Thing is I've ported in and out of MTN numerous times in the past and had a number of SIM's activated on MTN (none of them are in use anymore), surely this RICA threshold applies to active numbers and not all previous numbers????</p> <p> </p> <p>D</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 09:59
Official

Good day Damian

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like to advice you to contact the RICA dept on ***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***