Three weeks no delivery, shame on you MTN

My wife placed an order for her phone contract renewal on 3rd of February. She was told the phone would arrive in a week. A week came and went ,she then phoned the call centre the following week and was told they never had the order and they would call her. She never received any call.She phone numerous times to follow up without success.<br> <br> If this is not resolved today We are porting