GM
Guy M
1 reviews | Active since Dec 2015
14 Dec 2015, 03:43
Three times overseas still no roaming
Having had roaming activated on my MTN contract since inception and having travelled throughout the world with no problem. Suddenly a few months ago my roaming stopped working. Got back to SA complained MN said it was activated. Went out overborder again, no roaming. Got back to SA asked if it was activated they said it was now. Just before I left for Australia last week phoned MTN to confirm it is activated they said it was. No a week into my trip to Australia no roaming. Did an online complaint. No response and no roaming. I am at a loss. One thing is for sure. I am leaving MTN because my colleagues all have roaming.
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MTN South Africa's replyOfficial
18 Dec 2015, 09:54Hello GuyMadeley,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on my side it shows that it was deactivated on the 07-12-2015 and reactivated same day again, kindly confirm with 808 on the same day when you are leaving the country if it's active.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on my side it shows that it was deactivated on the 07-12-2015 and reactivated same day again, kindly confirm with 808 on the same day when you are leaving the country if it's active.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Dec 2015, 09:54
Official
Hello GuyMadeley,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on my side it shows that it was deactivated on the 07-12-2015 and reactivated same day again, kindly confirm with 808 on the same day when you are leaving the country if it's active.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on my side it shows that it was deactivated on the 07-12-2015 and reactivated same day again, kindly confirm with 808 on the same day when you are leaving the country if it's active.
Kind Regards
Nompumelelo
REQ:***