Three strikes and you're out, MTN!

<p>1. In Feb 2015, when I renewed my MTN subscriber agreement, I also completed and signed a handset insurance application. I heard nothing further from MTN and presumed my handset was insured. WRONG!!</p> <p>In October 2015,when I dropped my phone, I made a claim and was told that it had never been insured. Lots of communication with customer Care followed, but nothing was paid out.</p> <p>2. Then in July 2016, my voicemail facility just disappeared. Try as I may, through emailing and calling MTN's Customer Care, I was unable to find anyone who knew enough or who cared enough to reinstate my voicemail.</p> <p>3. Over the life of my contract I accumulated a fair number of loyalty points. On 16 November 2016, I opted to use loyalty points worth R720 and to buy airtime. The balance of my loyalty points was reduced by R720 immediately, but my airtime has never appeared! I have been told that the airtime was credited to my account on 17 Jan 2017, but I haven't seen it reflected in my last debit order amount. In Feb 2017, after my third email, I was asked for some personal information, including my pin number. (The pin number is going to be hard to obtain, because that was strike three, MTN, and I've gone!)</p>