KC
KAREN C
1 reviews | Active since Jun 2015
09 Jun 2015, 14:35
Three Months - without a Warning..open acc
I upgrade on the 1st of Feb 2015 to S5 as a present to my daughter who turned 18. I was under the impression that like ALL my previous contracts with MTN this would be a Top-up- during this months, she bought and myself bought Airtime and Data from time to time.which was loaded to the phone. In the week of 18th May she started receiving sms - your credit limit exceeded. I went to the cape gate branch - they looked up and saw I had an open account.. and said they could not stop it, have to phone the customer services, which I did. and they are still closed due to Strike. I have an Ipad which is also Top-up and now cant be upgraded because of this ********** account which I was NOT AWARE of.. never received a sms or call before the week as mentioned. My daughter is in a hostel away from home, phone has been closed to outgoing, so we cant communicate. I am highly upset and don<br> t have money to pay this amounts.. I need someone to sort this out please.. I never intended to have an OPEN account.. how can i afford to pay a bill that s almost same amount as phone.. Please.. HELP.I have 21mths to go still.. I am filling in MY phone nr as reference.. NOT the contract nr.. Please take note.
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MTN South Africa's replyOfficial
15 Jun 2015, 11:54Hello koekiecarstens,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that both your numbers have already been un-suspended and are active. You upgraded to the MTNChoice 100 minutes including 300MB and SMS 200 bundle as an open contract. There was no top-up contract request. On the 19th of May 2015, the SUL (Subscriber Usage Limit) was activated which limits your account to the subscription amount from this date.
Kindly be advised that due to your account being in arrears, the upgrade request can not be processed until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that both your numbers have already been un-suspended and are active. You upgraded to the MTNChoice 100 minutes including 300MB and SMS 200 bundle as an open contract. There was no top-up contract request. On the 19th of May 2015, the SUL (Subscriber Usage Limit) was activated which limits your account to the subscription amount from this date.
Kindly be advised that due to your account being in arrears, the upgrade request can not be processed until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 11:54
Official
Hello koekiecarstens,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that both your numbers have already been un-suspended and are active. You upgraded to the MTNChoice 100 minutes including 300MB and SMS 200 bundle as an open contract. There was no top-up contract request. On the 19th of May 2015, the SUL (Subscriber Usage Limit) was activated which limits your account to the subscription amount from this date.
Kindly be advised that due to your account being in arrears, the upgrade request can not be processed until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that both your numbers have already been un-suspended and are active. You upgraded to the MTNChoice 100 minutes including 300MB and SMS 200 bundle as an open contract. There was no top-up contract request. On the 19th of May 2015, the SUL (Subscriber Usage Limit) was activated which limits your account to the subscription amount from this date.
Kindly be advised that due to your account being in arrears, the upgrade request can not be processed until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,