MINN
Mantsimane Irene Nteso Nteso

1 reviews | Active since Apr 2010

26 Jan 2021, 15:31

Three months of attempted calls to cancell contract leads to ongoing billing !!!

Endless attempts to get through to cancellation and they have the audacity to bill for the months in question. Mind you, I do not even get the befits due yet the billing comes through .

Today , i went in to pour out my frustration, which thery could not even help. I dared them to call their call centre and see how long we hold till i get assistance. It rang for over 20 min and I left withiout ever getting a response .

How does MTN make it impossible to assist in stiores for cancellation , yet fail to assist us telephonically . I refuse to even pay for these months as I have endlessly attempted to cancell for the 3 months with no assistance !! Their service is pathetic!!

I will never ever encourage anyone to sign up with them...

As we speak , I did not get help and their instore employees are witness to the frustatration of holding the phone endlessly with no assistance provided . Yet they hold you to the contract which has expired when they cannot even make it possible to CANCELL!!

WORST MISTAKE I MADE WAS WHEN I TOOK UP A CONTRACT WITH YOU!!!

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