threats to write to hello peter ignored for over 2 weeks for lack of communication and pathetic instore service

<p>i had a contract with autopage with insurance which is due for upgrade next year June. i lost it unfortunately whilst travelling. i submitted a claim with all required documents to MTN insurance as instructed by customer service call centre and tried to contact them twice where no consultant was put through for over 10 minutes. there was no high volume calls announcement made while i waited on the line to advise me i will be wating for long. 3 May 2016 i sent the first email where i received an automated response telling me turnaround time is 5 days. i waited for 5 days into 2 weeks where i sent an email for the second time and again 3 days later wher i did advise that i would contact hello peter. i received another automated reply telling me another 5 days. its been over 5 days and i still did not receive any feedback. i went to Gateway MTN and spoke to a gentleman there who was the least bit interested. he advised me that a claim had not been received and i should try the call centre again. he then continued on his cellphone chatting whatever he was busy with and talking to his friend. i walked off without a goodbye and he very rudely gave me the number for insurance which was said so quickly i couldnt even write it down. im very disappointed as any feedback is imperative . i had to get a new vodacom contract which was delivered to me within a day.MTN service is pathetic and only now most probably will they feel tjey need to rectify their behaviour . why does one haver to complain first just to get assistance.</p>