aM
asiphe M

1 reviews | Active since Jun 2014

25 Feb 2016, 16:14

Threats

Good day<br> <br> after days of complaining to MTN, about my line being suspended for R11.40 for return debit, which the error was made by MTN... i received an email that goes like<br> <br> \Good day,<br> Thank you for your email..<br> Kindly note, I will not allow you to be rude to me.<br> I am standing by my email.<br> Should this account been unlocked again, I will have the person dismissed from MTN.<br> Again, this account is outstanding with Jan invoices. <br> <br> Kind Regards,<br> Eileen Van Wyk<br> Credit Management<br> MTN SA\"<br> <br> in response to this email<br> <br> \"Eileen Van Wyk allow me to tell u that you don't know what you talking about.....ever since I had my contract, the only month that ever return is January only and in February you guys debited my account twice and that was not my fault but MTN`s fault\"<br> <br> now am in a position of cancelling my 073 contract as it is on Month-Month, am just scared of calling 808 again because any1 that will assist me is in danger of losing his or her job"

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Mar 2016, 09:35
Official
Hello asiphempini,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,