CB
CELESTINE B

1 reviews | Active since Oct 2015

27 Oct 2015, 15:44

THREATING SMSES

Good Day<br> <br> I've contacted MTN in may to cancell my contract as my contract expired in May. They continued to bill my bank account for the next three months. no one has bothered to call me and i have called your department more than 5 times to cancel my contract. no i am receiving smses saying my account is in arrears!! Please remove this from my account as it is not my fault that your company went on strike. check the notes on my account and you will see that i called on many occasions and waited in your pathetic queue to cancel my contract. i am not receiving threating smses saying that this will affect my credit profile. i then called after then and now they cant see my profile as i no longer have a contract. so what would you like me to do?????? please respond to this query as my next point of contact is the ombudsman.<br> i am not willing to pay for something that i have cancelled way in advance. this is not my fault.!!!<br> Celestine

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Oct 2015, 22:29
Official
Hello Celestine21,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

As per the notes on our system the request to cancel was for the 083 number and there is no request for the 071 number which is why you now owe MTN.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,