DB
Dominique B
1 reviews | Active since Sept 2011
16 Feb 2016, 12:32
Threatening msgs
Every month mtn send sms'es stating if payment doesn't get made the line will be suspended within 2days. When I spoke to mtn before even their meadowdale branch they advised me that the contract must be paid by the 20th of each month, today is only the the 16th!!!!!! This contract is paid up to date and payment gets made accordingly, I am to the point now of getting legal advise as to what I must do regarding this!!! Plus this contract needed to have a change of ownership , documents were completed in November 2015 and handed in at springs branch, to date there is no changes made and no communication as to what's happening!!!!! UNACCEPTABLE
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MTN South Africa's replyOfficial
17 Feb 2016, 10:22Hello Doms,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that your invoice date is the 13th of every month. You have 21 days as a cash paying customer to make a payment on your account from the date of invoicing.
Currently your account is in arrears for 30 days with your invoices dated the 13th of January 2016 (R550.00). In order to bring the account to a current state you will need to make a payment for those invoices and then your invoices dated the 13th of February 2016 needs to be paid by the 4th of March 2016 (21 days).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that your invoice date is the 13th of every month. You have 21 days as a cash paying customer to make a payment on your account from the date of invoicing.
Currently your account is in arrears for 30 days with your invoices dated the 13th of January 2016 (R550.00). In order to bring the account to a current state you will need to make a payment for those invoices and then your invoices dated the 13th of February 2016 needs to be paid by the 4th of March 2016 (21 days).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2016, 10:22
Official
Hello Doms,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that your invoice date is the 13th of every month. You have 21 days as a cash paying customer to make a payment on your account from the date of invoicing.
Currently your account is in arrears for 30 days with your invoices dated the 13th of January 2016 (R550.00). In order to bring the account to a current state you will need to make a payment for those invoices and then your invoices dated the 13th of February 2016 needs to be paid by the 4th of March 2016 (21 days).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that your invoice date is the 13th of every month. You have 21 days as a cash paying customer to make a payment on your account from the date of invoicing.
Currently your account is in arrears for 30 days with your invoices dated the 13th of January 2016 (R550.00). In order to bring the account to a current state you will need to make a payment for those invoices and then your invoices dated the 13th of February 2016 needs to be paid by the 4th of March 2016 (21 days).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,