threaten by security and tried to throw us out

On 2015-08-10 at 10h15 we bought a Samsung charger and when we got home we realised we were given a iPod charger. At 13h00 we went back to exchange the charger. Refilled said we can not exchange it because there is no manager at the shop. I refused to except it because I am travelling to Botswana on Tuesday and the I was told that the manager will only be back on tuesday. I asked refilwe her name and she refuse to give it to me. Then she told me we should go and sit down in very rude and bad attitude because apparently she is busy with a client that was sitting down at the table. She said she will see if she feel like it to help us later. I asked Godfrey her name. He gave her name to us and apologised for her behaviour. Then in tried to take a picture of refilwe to evidence and she called security to throw us out of the shop. Godfrey interveneded and exchanged the charger for us.<br> <br> Thanks godfrey for your assistance and help. <br> <br> Because of refilwe I will never in my life buy anything ever again from MTN.<br> <br> This service is pathetic and unacceptable. Not only was it bad service but also humiliating for me and for the other customers in the shop on how we were treated.<br> <br>