This was not the package that was promised via telephonic conversation!

Hi let me start by saying to call support phoning people for upgrade and updating information is highly untrust worthy! One of the call centre agents phoned me on the 1July 2019 requesting that my number is due for an upgrade, in respect i told the agent that i am not interested as i only have a normal data, minute and sms contract and there is no cellphone that needs to be upgraded. The guy advised that the plan i was currently on is expiring and will no longer be available, he further advised that there is a simalire contract also with the 2GB data, 100minutes and 100sms for R199.00 per month the same contract i am currently paying R219.99 , he advised that i needed to switch as my “plan” will no longer be available. He did all the changes over the phone even updated my details supposingly that wAs wrong from the start. He insured me that non of my privelages will be taken away and everything will stay as is only the payment will differ. By the next month when my new monthly privelages was due my data was finished in one day where i usually had credits at month end, very strange but i added another 1Gb again this time finished in 3 hours and on my bill it still states my incorrect details although i received the sms that my details was updated. For someone that has wifi at home and doesn’t spent all day on the phone it was extremely strange. The nextmonth exactly the same thing happen, to use almost 6GB data in 2 month is ridiculous. This morning i received my monthly privilages again only to see i have been upgraded with 1Gb data 125minutes and 100sms and still paying my set amount of R219.00 per month, where is the rest of my data? Why was my details not updates? Why do i still need to pay my full settlement when i dont receive what was promised. They always say pleAse note this call has been recorded, then i urge the management to listen to the call i received on the 1July 2019 arround 14:50pm. This is unacceptable as this was not the package that was promised to me, now we are paying the same amount for less service so in plain sense now they are *****ing money with empty promised!!! Your prompt response will be Highly appreciated!! EN