THIS NETWORK REALLY SUCKS!!!!

Item: MTN South Africa
Rating: 1
Author: Muhammad A

MTN has suspended my line this morning for NO REASON. My account is up to date. After contacting them on 135 the stupid voice prompt states that I cannot make calls and that I should contact my service provider. I AM EVEN BLOCKED FROM CALLING 135, I HAVE TO CALL 112 ABOUT 5 TIMES BEFORE I CAN GET TRANSFERRED TO THE CORRECT DEPARTMENT! CAN YOU PEOPLE NOT SORT YOUR STUPID SYSTEM. The invoice only falls due at the end of the month. WHAT THE HELL IS GOING ON THERE??? My account is up to date yet I am being threatened to pay an amount that isn't even due. And above all else how is this even possible when I have a credit limit that exceeds R11000 and the amount on the current invoice is only R942! If this is not sorted out urgently and confirmed in writing, the next step is ICASA

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

10 Aug 2018, 09:18

Good day Muhammad,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been reactivated. Please attempt to make a call. If you are unsuccessful, please notify us.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply10 Aug 2018, 09:18

Official

Good day Muhammad,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been reactivated. Please attempt to make a call. If you are unsuccessful, please notify us.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

THIS NETWORK REALLY SUCKS!!!!

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