This MTN company does not deserve customer loyalty at all. And again train your agents because some of them they do not know what they are doing.

I bought a Redmi9A at waterfront on the 29th December 2022. The mobile phone was network locked by MTN. Before I buy it I asked if it's possible to have the device to be unlocked from the network. I was told yes, however I will have to complete a year using the phone than I can call MTN and request network unlock. I did as advised and used the phone for period of one year. My year ended 2023 December 28 and I called on the 29 December 2023 and I requested my device to be unlocked.

I was so disgusted by the agent that keeps on me that first I have to wait 24 to 48 hours then the phone will be unlocked, and I waited and the other told me that no it is not 24 to 48 hours actually it is 21 days waiting period. I waited the 21 days and saw that the device is still not yet network unlocked. I called them again and they said they will email their team leader so that the team leader calls me back. I have not received those call backs. I was told for about 4 to 5 times that the team leader will call me back but no team leader called me back at all.

I am stuck with the phone that is network locked.

MTN disgusted me for deceiving me to keep me on their network. I think the thing to have phone to be network locked should be ******* because this is used to cheat and keep customers on a network they do not want to stay with.

This does not make a difference from forcing a customer to use their service even if they don't want to.

MTN **** and deceive me big time.

I truly disgusted.

This device is not even unlocked even today.