this matter will be taken to the highest complain department aswell as the Ombudsman

i have been a customer with MTN for more than 5 years. I visited the branch MTN at brooklyn mall opposite checkers on the 19th of June. i have a contact with MTN that expires next year July. I went to the branch because the speaker of my phone is not working i was told by the staff that they need to send it off which will take 8 weeks. Every week i went to MTN to find out if my phone is not back yet after a month i went back to the store to find out if my phone is fixed. the lady went to go fetch my phone and everything was still on my phone pictures everything my phone was never send off for repairs because the speaker was still not working after i received it. i was upset and decided to go to a different MTN the treatment i received was unacceptable. no frendly service i felt like i do not belong there and im the customer i really needed help. I went to the other MTN design square brooklyn mall hoping that i will receive better service there. I had to explain again that i need help my speaker is not working the man that helped me took my phone and this was on the 23 july2019. the service was excellent however i visited the branch again yesterday to enquire about my phone i was told that my contact expired and i need to pay R4700 so that my phone can be fixed. how is that possible because my phone is still under warranty and only expires next year July. My phone is currently still at the repairs. why are the keeping my phone for so long if they havent even touched my phone to fix it and why was i not told by someone in the branch that the warranty has expired and that they wont be able to fix it. Why was my phone not send back to the store?i am not happy at all i need to take this matter to the highest complaint department aswell as The Ombudsman. I am going to pay MTN whatever i owe them and i need my account to be closed as soon as possible. I need someone to contact me regarding this issue. A month ago i gave MTN at the square brooklyn mall my new banking details for the debit order to go off, a month has passed it never went off my account, my account was suspended when i visited the branch i was told to pay 380 and the amount i pay every month is 359. they did not do their jobs correctly this is unacceptable . i gave the lady everything and it was not done. i honestly need my account to be closed and i need my phone back from the repairs. i will not reccomend MTN to any of my friends or family this is disgusting service. the staff are *********** .i am disgusted