TV
TJ V
1 reviews | Active since Mar 2012
20 Aug 2015, 11:02
This is what you can expect from Mtn
So on Monday evening I get bombarded with notifications from MTN that my data has been depleted. Seeing as I use my phone for business I got onto the phone and phoned 808 in order for them to assist me with this matter. I asked the advisor to load 1 Gb of data onto my phone. From previous experience loading data I knew it had to be immediate. Didn't get the regular notifications and after 15 minutes phoned again where I was told it will take another 10-15 minutes. The next day (Tuesday) I still had no data. Over the next 4 days I have phoned them numerous times. I got excuses from \switch your phone off and take the sim out for 15 minutes"to \""No"
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
10 Sept 2015, 11:13Hello boosted,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to contact you, but unable to get through, I have checked on your account and it shows that the line has been deactivated permanently, Kindly advise if this is the account you are enquiring on.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to contact you, but unable to get through, I have checked on your account and it shows that the line has been deactivated permanently, Kindly advise if this is the account you are enquiring on.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply10 Sept 2015, 11:13
Official
Hello boosted,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to contact you, but unable to get through, I have checked on your account and it shows that the line has been deactivated permanently, Kindly advise if this is the account you are enquiring on.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i tried to contact you, but unable to get through, I have checked on your account and it shows that the line has been deactivated permanently, Kindly advise if this is the account you are enquiring on.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
