This is UNFAIR and RIDICULOUS

Item: MTN South Africa
Rating: 2
Author: Lisa B

I sent my Samsung S4 mini in for repairs about 3 weeks ago. The phone is on a contract with MTN, and was sent to their Repair Centre. I was then contacted by the repair centre, last week and informed that my phone (which I had only gotten in October 2014 on renewal) was \Beyond Economical Repair". Also they are wanting a \""Handling Fee\"" of R300 and odd rand in order for me to get the cellphone back to my nearest MTN Store. This I find is RIDICULOUS as they are not only refusing further help"

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Replies (1)

MTN South Africa's replyOfficial

05 Mar 2015, 10:38

Hello liylabee,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on ***.

regards
Thabelo
REQ:***

MTN South Africa's reply05 Mar 2015, 10:38

Official