tT
taryn T
1 reviews | Active since May 2012
20 Feb 2015, 07:13
THIS IS UNACCEPTABLE
i have phoned mtn 3 times and requested a itemised bill and they made all these wonderful promises that they NEVER kept. Im frustrated too the maximum now because i was even told it will be escalated but still nothing has happened. They are very quick to charge me but to give me what i paid for they are so LAX this is ridiculous, no man how many more times must i phone in. #ANGRY
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MTN South Africa's replyOfficial
27 Feb 2015, 12:11Hello mxm21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team at the billing department for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team at the billing department for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2015, 12:11
Official
Hello mxm21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team at the billing department for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team at the billing department for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,