1 reviews | Active since May 2015
This is the way MTN treats companies
Finally i need to speak out and maybe after weeks of trying to find someone that can assist in a company that is one strike to to wage negotiations. <br> As a company with a number of lines and data contracts, i must admit that dealing with MTN and a non existing call centre, as no one their can be of assistance, even after staying in the queue for more than 20 minutes.<br> This frustration never happened when we were still with Nashua Mobile. 2 of the lines have been offered upgrades, that includes myself and Main Member of the company and my National Sales & Marketing Manager.<br> <br> Finally i did manage to speak to a store (Cape Gate - Christaline), as the call centre is not operational due to strike. The contracts can be upgrade on the 1 June 2015, today is the 27th May. I asked her to find out if MTN would be able to assist to upgrade a couple of days earlier. MTN response was NOO. Thanks MTN, nice one. <br> <br> Yesterday one of my Reps contacted me to say that his service has been suspended. We pay by debit order.<br> <br> 808 / 809 can't help, they are striking. MTN store in Waterstone can't help. They need to call they HO, and they are striking now, so wait till Wednesday next week to help you.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our record the lines are reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our record the lines are reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
