pM
portia M

1 reviews | Active since Aug 2013

08 Apr 2015, 17:29

This is the 7th time I send a complain

I am so tired of MTN, I requested someone to call me and I was just provided with a number that I called and no one is willing to asst. My Imei number is ***. Can someone call me and give me an explanation.<br> <br> I am tired of MTN always referring me to the next person. I need this to be sorted out as i is affecting my credit score. I have requested Tim who responded to my last complaint to call me back and I'm still waiting for the call. <br> <br> I'm still waiting for someone to call and tell me collect my cellphone. I was reffered to the menlyn store and no could help as they do not care and don't even know where the ceelphone is.<br> <br> I am sick and tired of MNT always replyong and saying they are sorry for the inconviniance but nothing gets done after that. I think it's time I escalte this further as no one cares to take me serious.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 09:42
Official
Hello laporche,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

The matter has been escalated to the relevant management team for urgent attention.

Regards
Mary
REQ:***