SR
SOS R
1 reviews | Active since Mar 2009
02 Aug 2016, 05:43
This is *****ing
<p>I am sure this is not only *****ing from me but also *******. You went ahead and helped yourselves with my money when I had asked you to cancel the contracts I had that are now expired and if that was not enough, you dont even bother sending me a statement for the said amount, how do you explain this mess? </p>
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Replies (3)0
Replies (3)SR
SOS R's updateReviewer Update
04 Aug 2016, 15:53I see that I am not gonna get any feedback
SR
SOS R's update04 Aug 2016, 15:53
Reviewer Update
I see that I am not gonna get any feedback
MTN South Africa's replyOfficial
17 Aug 2016, 09:40Good Day Tsamai
Thank you for your post.
Please accept our apologies for the lapse in service and any inconvenience experienced.
Kindly note that as per our records the debit order was for your invoices that closed on the 13-07-2016 for your two numbers that were deactivated on 2016-07-31. Please note that we have sent a request to our billing team to credit you the amount of R -48.00 that is on your account
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply17 Aug 2016, 09:40
Official
Good Day Tsamai
Thank you for your post.
Please accept our apologies for the lapse in service and any inconvenience experienced.
Kindly note that as per our records the debit order was for your invoices that closed on the 13-07-2016 for your two numbers that were deactivated on 2016-07-31. Please note that we have sent a request to our billing team to credit you the amount of R -48.00 that is on your account
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
SR
SOS R's updateReviewer Update
17 Aug 2016, 10:02well well well, another different story, now there is credit but there were claims that I was not owed a thing, sad part is I dont even know how you got to that figure let alone if it is correct as I dont believe there was anything I needed to pay for a contract that ended, this was data line, unlike if it was voice that could have carried charges from the month before.
SR
SOS R's update17 Aug 2016, 10:02
Reviewer Update
well well well, another different story, now there is credit but there were claims that I was not owed a thing, sad part is I dont even know how you got to that figure let alone if it is correct as I dont believe there was anything I needed to pay for a contract that ended, this was data line, unlike if it was voice that could have carried charges from the month before.