This is seriously a new LOW!!!

Item: MTN South Africa
Rating: 1
Author: Muhammad A

I was seeing my bill increase daily even though I was within my limits and had not exceeded my voice/sms/data allotted bundles. After contacting the call-centre and speaking to Willmore & Nadia, I was told that I am being billed out of bundle rates for my data despite the fact that I have a bundle which I am using data off. They are insisting that it is correct and that there is nothing strange about this. I have been on MTN for a number of years and have never experienced being billed at wholesale rates whilst still having a bundle. This is absolutely appalling. Why do we have bundles when you get charged out of bundle rates when using them???

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Muhammad A's updateReviewer Update

06 Jun 2018, 10:24

Hi Eunice Thank you for your response Please note that whenever i make use of data upon exhausting my monthly allocated data, I purchase a data-bundle which you can view on my profile It seems to me that the system did not revert to my normal billing arrangement once the data was depleted but went on to bill me on out-of-bundle rates despite my new month allocation being unused It seems that I have been paying per meg for the data that I am using from my monthly data allocation which seems a system error This should be sorted out urgently and refunded as I don't want a situation where I am to pay thousands of rands at month end due to a glitch on your system regards Muhammad

Muhammad A's update06 Jun 2018, 10:24

Reviewer Update