lM
layla M
1 reviews | Active since Jul 2016
26 Apr 2018, 12:42
This is *******
Mtn I have been logging calls since last Monday and no one has helped. I have sent through my data usage which proves I have not received the correct allocation. Please fix urgently
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
04 May 2018, 11:19Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Our billing department has responded to the request, feedback from the billing department: Kindly note that client is receiving the correct provisioning please see below, 10 Internet Bundle (Monthly) Recurring ***2 - 10.00 0.29 Recurring 2.46 GB..
URL reports can only be requested once the invoices has been closed and finalized. Invoices for May will be closed on the 16th of every month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 May 2018, 11:19
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Our billing department has responded to the request, feedback from the billing department: Kindly note that client is receiving the correct provisioning please see below, 10 Internet Bundle (Monthly) Recurring ***2 - 10.00 0.29 Recurring 2.46 GB..
URL reports can only be requested once the invoices has been closed and finalized. Invoices for May will be closed on the 16th of every month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
lM
layla M's updateReviewer Update
14 May 2018, 18:09Mtn I had to log another call today as this has not been resolved. I have again not received the correct data. I am also still waiting for my url report. It is the 14 I expect this report but no one wants to send it because you guys know that you are in the wrong. This is ******* and breach of contract.
lM
layla M's update14 May 2018, 18:09
Reviewer Update
Mtn I had to log another call today as this has not been resolved. I have again not received the correct data. I am also still waiting for my url report. It is the 14 I expect this report but no one wants to send it because you guys know that you are in the wrong. This is ******* and breach of contract.