YA
Yaz A
1 reviews | Active since Oct 2015
16 Nov 2015, 08:41
This is ridiculous!
Its been over a month of promises from MTN and still no explanation as to why my bill spiked by over R 2000 in 1 month and again the following month. Endless promises about sending me the URL report (which they insist takes 2 days to generate) and which I am yet to receive. <br> <br> No wonder that the Nigerian regulator is fining MTN, it's a company filled will *********** people. Save us all the frustration and just close your company, consumers should not be treated like this.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 10:07Hello Yazza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the URL report is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the URL report is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2015, 10:07
Official
Hello Yazza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the URL report is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the URL report is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,