CM
Calynn M
1 reviews | Active since Nov 2015
07 Dec 2015, 16:00
This is now ridiculous....
Dear MTN<br> <br> I wrote a complaint and you rep**** saying you have credited our account with R2,118.87. This has not happened and have received yet another message stating we owe you R3,945.94 or our contracts will be suspended. YOU WILL NOT SUSPEND OUR CONTRACTS.<br> <br> Deductions made from you so far
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MTN South Africa's replyOfficial
08 Dec 2015, 15:32Hello Nortje88,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that the last payment we received from you was on the 30 September 2015 for R2,120.10, all the other debit orders after that have been coming back unpaid.
This is the reason your account is behind. We processed the credit on the 24 November 2015 and the amount is reflecting on your MTN Account.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that the last payment we received from you was on the 30 September 2015 for R2,120.10, all the other debit orders after that have been coming back unpaid.
This is the reason your account is behind. We processed the credit on the 24 November 2015 and the amount is reflecting on your MTN Account.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply08 Dec 2015, 15:32
Official
Hello Nortje88,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that the last payment we received from you was on the 30 September 2015 for R2,120.10, all the other debit orders after that have been coming back unpaid.
This is the reason your account is behind. We processed the credit on the 24 November 2015 and the amount is reflecting on your MTN Account.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that the last payment we received from you was on the 30 September 2015 for R2,120.10, all the other debit orders after that have been coming back unpaid.
This is the reason your account is behind. We processed the credit on the 24 November 2015 and the amount is reflecting on your MTN Account.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***