This is not on

Let me understand.

I went mtn Absa square and app**** for a Sim only deal. It was approved and I went to collect my Sim card and I was told it dinclened while I've got an sms Dat says it was approved and the consultant called me to come and collect my Sim card. How do u approve an application and declene it. Service at Absa square is so much good. Mtn call me *** This is not on