mM
mduduzi M
1 reviews | Active since Aug 2013
22 Jul 2015, 10:11
THIS IS MESSING UP MY CREDIT RATING REPORT
I received a very disturbing call from MTN Collectors telling me that i owe MTN R800 which from what i know my contract was supposed to be cancelled in November 2014 already. I disputed the amount with MTN and they told me they will need to investigate and its been 3 weeks already still waiting for feedback. Worse part about it is that they keep sending sms's telling me i owe them and the amount is now R1000 with interest and the collection company busy calling me. I tried calling MTN but they keep telling me they will get back to me or their call center number keeps hanging up. THIS IS MESSING UP MY CREDIT RATING and i need it sorted ASAP PLEASE.
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MTN South Africa's replyOfficial
29 Jul 2015, 11:56Hello MNDA00068,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
MTN South Africa's reply29 Jul 2015, 11:56
Official
Hello MNDA00068,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***