This is like dealing with City Power!

MTN is quick to deduct my monthly debit order but at this point is 21 days overdue in giving me my contracted data and SMSes. I visited the Rosebank Mall store on 25/04 and they confirmed I had paid but received no data/SMS but couldn't say why. Ref no given (***), was told it would take 2 days. Phoned customer care two days later (it was 10 minutes before an agent answered), was told it would take five working days to resolve the problem. Phoned again five days later (it took 20 minutes for the call to be answered), was told problem would be escalated and was given another reference number (***). I now have a fine collection of reference numbers but no solution. Why can't they simply give me what they acknowledge is due and paid for, instead of bouncing it around the organisation?