This is how MTN service with their support attend to customers on whatsapp?

[16:26, 19/04/2023] AB: hello [16:26, 19/04/2023] +***1: Good day, Welcome to MTN Cellnetwork. https://mtndeals.co.za [16:26, 19/04/2023] AB: anyone here? [16:27, 19/04/2023] +***1: hey can i assist you with an upgrade [16:28, 19/04/2023] AB: my issue is not an upgrade but rather clarity on my current data package and the promotional data [16:31, 19/04/2023] AB: Are you going to help me or not? [16:32, 19/04/2023] +***1: not [16:32, 19/04/2023] +***1: Thank you for using our WhatsApp platform. https://mtndeals.co.za [16:35, 19/04/2023] AB: what a ****py service. You boldly type Not