DH
Dianne H
1 reviews | Active since Aug 2011
06 Mar 2015, 15:55
THIS IS HOW MTN MAKES THEIR MONEY
THEY DROP YOU EVERY FIVE SECONDS SO THAT YOU HAVE TO REPEATEDLY CALL BACK! REALLY, ARE THEY THAT DESPERATE NOW?!<br> MY CUSTOMERS ARE FRUSTRATED SO IN ADDITION TO THE CALL COSTS THAT ARE ESCALATED BECAUSE OF THIS PROBLEM, I AM LOSING CUSTOMERS TOO!<br> THANKS MTN! <br> I COULD CALL THEM I SUPPOSE BUT WAIT, ON NO, I CAN'T BECAUSE ALTHOUGH I PAY THEM R1400 PER MONTH, I AM APPARENTLY NOT A CONTRACT CUSTOMER AND I SUPPOSE AS SUCH I AM CONSIDERED MORE DISPOSABLE. WELL THAT I AM. WHEN THIS CONTRACT IS UP I WILL BE MOVING AS FAR AWAY FROM MTN AS POSSIBLE!
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 12:39Hello Dianne Heart,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide us with more detail as to what your query relates to so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide us with more detail as to what your query relates to so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply12 Mar 2015, 12:39
Official
Hello Dianne Heart,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide us with more detail as to what your query relates to so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please provide us with more detail as to what your query relates to so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***