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shane N
1 reviews | Active since Apr 2010
04 Jun 2015, 14:08
This is how loyal customers are treated!!!
I have been with MTN for 4years, 3months ago i changed my bank acc, i forgot to update my acc details so debits got returned each month, but as soon as i received notification i paid via EFT the same time. I always payed my bills, i changed my banking details on 3/06/2015. I went into store and tried upgrading and they tell me i cant, i am a payment plan customer now. This is how MTN treats its loyal customers who pay over a R1000 a month to them, apart from this you have to wait on the line for days just to get through to call centre.
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MTN South Africa's replyOfficial
05 Jun 2015, 15:04Hello shane187,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Warm regards
MTN Service Provider
REQ:***
MTN South Africa's reply05 Jun 2015, 15:04
Official
Hello shane187,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Warm regards
MTN Service Provider
REQ:***