1 reviews | Active since Jan 2018
This is getting too much now!!
This is unacceptable! I have been without a device from the 3rd of December 2017. MTN keeps on pointing fingers to the repair center and the repair center to Huawei. You guys need to sort this out otherwise I'm considering taking matters further I am busy getting fed up!!! Absolutely poor service delivery!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have engaged with Repair department superiors to investigate and resolve your problem accordingly will update of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have engaged with Repair department superiors to investigate and resolve your problem accordingly will update of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,