This is day light ******* from MTN
<p>Last year I upgraded my contract to P8 lit which was less the 300 I think R260 on top up, this morning I decided let me check my statement booM am being overcharged , month of may it's R500 month of June it's R800, and no1 in MTN can explain how a d why, I refuse to be ********** like this, please refund me this is insane.</p>
Dear Lesego,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
Let me assure you that we highly value your time and our business relationship.
Kindly note the invoices in question was higher as normal due to additional data bundle purchases that took place on that number. We have sent your the invoices for perusal.
You can also view your invoices online by visiting https://mycontract.mtn.co.za/landing/landing.htm
The charges has been validated and deemed valid.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Lesego,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
Let me assure you that we highly value your time and our business relationship.
Kindly note the invoices in question was higher as normal due to additional data bundle purchases that took place on that number. We have sent your the invoices for perusal.
You can also view your invoices online by visiting https://mycontract.mtn.co.za/landing/landing.htm
The charges has been validated and deemed valid.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Good day,
The June invoice has a mistake I toped up with 1 x 2GB and 1 x 1GB, please advise why invoice shows 2x 2GB?
Good day,
The June invoice has a mistake I toped up with 1 x 2GB and 1 x 1GB, please advise why invoice shows 2x 2GB?