This is a very bad experience

On the 4th of April I had issues with my sim card the was no network. I then decided to call MTN and I got hold of Charmaine Matuba who advised that they never received March debit order which was R299, she requested I send my bank statement of March showing that the debit order went through. I send Charmaine what was requested which was January February and March statement showing all debit orders went through. Nothing changed still I have no network and I’m unable to work unless I buy data which is expensive daily. I called in today and spoke to an unprofessional Simenyiwe Khumalo who advised that she can’t assist me because it’s a holiday and that there was no attachment of my bank statement. I resend to her what I send to Charmaine and she still advised she needs a PDF but she can see that debit order went through. Can you please assist me urgently I’m working tomorrow and I have no data