AK
Annary K
1 reviews | Active since Aug 2015
19 Aug 2015, 05:04
This is a second complaint i m logging without responce from mtn
I logged a complaint on the 12th Aug regarding data bundles that just disappeared on my moderm and mtn did not even bother to get back 2 me to resolve my complaint,it shows just how much arrogant they are,their call centre agents did nt call me back regarding feedback and neither did mtn it self,am so very disapointed,i m still sitting and wondering what happened to da data bundles and da limit dat was set on my contract,still no response
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MTN South Africa's replyOfficial
09 Sept 2015, 10:23Hello mathikawa,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing dept to provide your with a URL report that will indicate the detailed data usage.
Regards
Rajesh
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing dept to provide your with a URL report that will indicate the detailed data usage.
Regards
Rajesh
REQ:***
MTN South Africa's reply09 Sept 2015, 10:23
Official
Hello mathikawa,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing dept to provide your with a URL report that will indicate the detailed data usage.
Regards
Rajesh
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing dept to provide your with a URL report that will indicate the detailed data usage.
Regards
Rajesh
REQ:***