LM
Lesego M

1 reviews | Active since Dec 2013

28 Jan 2015, 12:51

This has to take the cup for the worst attitude

I must say that this kind of disrespect I would expect from one person to a dog, scratch that I think animals command more respect and a better attitude than what Noxolo Zwane at the MTN store in Carlton Centre showed me. I called the store to request an invoice for a phone I purchased from the in 2013 for insurance purposes and I was initially told where to get off and how that was not her responsibility despite cautioning her to speak with me in a polite manner and to stop shouting at me she continued to do so. When she finally decided to help me, it took me two more calls to the store and an hour to receive a simple invoice that could be done in 5 minutes. <br> <br> Great going MTN you really train your staff well!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Feb 2015, 15:10
Official
Hello sashman011,

We are truly sorry for the breakdown in service experienced and for any inconvenience caused.

We do not condone our employees speaking to our customers disrespectful manner as our clients are very important to us.

We have now reported the incident directly to the Regional Manager for the area to get the corrective internal process to be followed and we've request that you be contacted thereafter.

Regards
Tim
MTN Complaints Management Team: REQ:***