This has to end now...
6 days after a posting on this issue, and I still not received the phone that I ordered online on 25 August . My query has been 'escalated' numerous times and yet again, absolutely nothing happens! I am tired of waiting for something that has obviously gotten lost in 'the system' and I just want to cancel the upgrade now. However, nobody answers the phone when I call to cancel it, which is of course the perfect way to keep someone for cancelling their business! I insist now that this be cancelled or I will take this to the next level of complaint and report MTN for not just bad , but completely ******* business practice. Please contact me urgently with an actual resolution to this problem.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,