This company only knows how to take your money and have concern for assistance and support, don't take out any legal binding contract with them, use prepaid if you really have to, no call is worth this type of effort and frustration

MTN Legal department is impossible to get hold of, it is very easy for you to sign everyone up to a contract but to cancel a contract requires a pound of flesh. The incompetence, lack of knowledge and the ability to help are shocking for the lack of better and more colourful words, one would think as such a large business they would be able to assist and provide the basic customer support.

I had a business contract that was cancelled and ported to prepaid in 2017, since then the number has been ported and I have been making use of their services, however in this time their accounts department has informed me thought their debt collectors, VVM, that an outstanding balance is due, even when submitting proof of payment in 2017 to settle the account the amount has continued to increase with no resolve, MTN are unable to provide me with a letter of account closure because ever 20 min phone call I have has absolutely no resolve (when I say that it means I have to listen to their stupid jingle for 20 min straight because not a single person answers the call and ever other avenue has been exhausted with the same outcome ("sorry sir, we do not have access to that information", "sorry sir you are at the wrong department", "sorry sir I can't provide any detail", "sorry sorry sorry).

To top it all off these debt collectors (have been provided with all of the information, proof of payment, SMS confirmation, email correspondence) say that they cannot close the account until they have a single letter stating the account has been closed. It is a cyclical loop of no answers, time wasted and increased frustration. After 30 of being on hold they prompt says the call center is currently closed (how convenient)

The numbers provided don't work, calls are not answered and the people spoken to have no clue how to resolve the problem. I wish I could point fingers all day, not get any work done and get paid a salary for all my effort.

Seems like the only way for a response is for people to complain on platforms like these so MTN can show face, if only their current channels would work and they have the ability to manage their operations, it would be nice if someone could actually do their job so I can stop getting black list threats, the potential of being served and possible legal actions, yet more time wasted and money wasted.