MO
Markus O
1 reviews | Active since Jul 2017
21 Apr 2018, 08:07
Third time wasnt a charm!!!!!
This will be complaint number 4. The first three attempts to resolve the ********** account matter seems to be a never ending lie. Every time I am asked to supply an affidavit and a copy of my id, which was given twice. But after the third time it is clear that you are told the matter is being resolved and then shortly after I receive another thread. I will accept a reply only if it contains any prove that this matter is resolved and the debt collecting company is informed. Regarding an affidavit, consult previous emails communicated between myself and mtn.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
26 Apr 2018, 09:30Dear Mark,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply26 Apr 2018, 09:30
Official
Dear Mark,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MO
Markus O's updateReviewer Update
26 Apr 2018, 11:01You will have my information as I did deal with you previously. I sent my affidavit and a copy of my id to you on the 14th of july 2017. Alice Van der merwe informed me the matter is delt with, but I still receive weekly phone calls and monthly emails from Vvm. I did instruct them to consult with their client (thats you, MTN) to get the relevant information from you to clear my name. As this is already a headache which originated from MTN that grants anyone that provides them with false papers, I do not see why I should be haunted by your incompetance. I therefore request you to start with Vvm debt collecting to get the relevant information to them regarding the ********** contract which was opened on my name. As it is safe to assume that the matter is settle between me and MTN as this was brought to there attention on three separate occasions and all three times I was informed it was settled,or was that a lie which I was fed ( I would guess its a lie). As you would probably have three (3) requests at your ***** department for a Markus Opperman id: ********** 011080 is should not take a day to confirm the matter and consult your client (Vvm) that the matter is resolved. Kind regards (fingers crossed) for the last time
Markus Opperman
MO
Markus O's update26 Apr 2018, 11:01
Reviewer Update
You will have my information as I did deal with you previously. I sent my affidavit and a copy of my id to you on the 14th of july 2017. Alice Van der merwe informed me the matter is delt with, but I still receive weekly phone calls and monthly emails from Vvm. I did instruct them to consult with their client (thats you, MTN) to get the relevant information from you to clear my name. As this is already a headache which originated from MTN that grants anyone that provides them with false papers, I do not see why I should be haunted by your incompetance. I therefore request you to start with Vvm debt collecting to get the relevant information to them regarding the ********** contract which was opened on my name. As it is safe to assume that the matter is settle between me and MTN as this was brought to there attention on three separate occasions and all three times I was informed it was settled,or was that a lie which I was fed ( I would guess its a lie). As you would probably have three (3) requests at your ***** department for a Markus Opperman id: ********** 011080 is should not take a day to confirm the matter and consult your client (Vvm) that the matter is resolved. Kind regards (fingers crossed) for the last time
Markus Opperman