QW
Quenten W
1 reviews | Active since Oct 2014
31 Jul 2015, 21:46
Third time reporting this without any change
this is the 3rd time im writing a complaint.<br> I keep on getting 5 smses as soon as I recharge.<br> <br> I was told 2 times already it will not happen anymore and my number will be removed from all marketing ****.<br> <br> how many times must i report this? to whom can I escalate this issue as its not getting resolved at all.
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 09:00Hello Quenten,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that your complaint has been sent directly to one of the managers within our Marketing space. We've requested that your number be added immediately to the opt out list.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that your complaint has been sent directly to one of the managers within our Marketing space. We've requested that your number be added immediately to the opt out list.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 09:00
Official
Hello Quenten,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that your complaint has been sent directly to one of the managers within our Marketing space. We've requested that your number be added immediately to the opt out list.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that your complaint has been sent directly to one of the managers within our Marketing space. We've requested that your number be added immediately to the opt out list.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,